We want you to feel confident shopping with us. As a customer in the European Union, you’re entitled to specific rights when shopping online, and we’re committed to honoring them fully and fairly.

Your Right of Withdrawal
If you’re shopping from our website, you have the right to withdraw from your purchase within 14 days, without giving any reason.
The withdrawal period expires 14 days from the day you (or a third party nominated by you) receive the goods.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day period ends.

You can do this by clicking here and either completing the online form or emailing us.

Voluntary 30-Day Money-Back Guarantee (Additional Right of Withdrawal)
In addition to statutory rights, we offer a voluntary 30-day money-back guarantee.
To qualify, the customer must notify us by email within 30 days of when the payment was received by our payment service provider.
Products must be unused and in original condition.
Digital content or downloadable products must not have been accessed or downloaded.
This guarantee does not affect the customer’s statutory rights.

Effects of Withdrawal
Once we receive your withdrawal request:
You must return the goods to us within 14 days of notifying us
Items must be unused, in original condition, and returned in original packaging

Unless the return is due to a defective or incorrect item, return shipping costs are the responsibility of the customer.

Refunds
Once we receive and inspect the returned item, we will process your refund:
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed
Refunds will be processed within 14 days of receiving the returned goods (or proof of return)
We may withhold the refund until the goods are received or evidence of return is provided

Partial Refunds & Deductions
If returned goods show signs of use beyond what is necessary to establish their nature, characteristics, and functioning, we reserve the right to deduct an amount reflecting any loss in value.

Non-Returnable Items
The right of withdrawal does not apply to:
Digital content that has been downloaded, streamed, or activated (once performance has begun with your consent)
Clearance or final sale items (where clearly stated before purchase)

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 24–48 hours of delivery.

In these cases:
We will cover return shipping costs
You may be entitled to a repair, replacement, or full refund, in accordance with consumer protection laws.

Exchanges
We do not offer direct exchanges.
If you’d like a different item, please return the original purchase for a refund and place a new order.

Business Customers
These consumer rights also apply to business-to-business (B2B) purchases.

How to Contact Us
If you have any questions about returns, refunds, or your consumer rights, we’re here to help.
Email us returns@digitecworld.com

Your Right of Withdrawal (Standard Rights)
If you received a Business Offer, you have the right to withdraw from your purchase within 14 days, without giving any reason.
The withdrawal period expires 14 days from the day you (or a third party nominated by you) receive the goods.

The withdrawal period expires:
14 days after the day the customer receives the goods.
In the case of digital content or downloadable products, 14 days after payment is received and the contract is concluded.

You can do this by clicking here and either completing the online form or emailing us.

Voluntary 30-Day Money-Back Guarantee (Additional Right of Withdrawal)
In addition to statutory rights, we offer a voluntary 30-day money-back guarantee.
To qualify, the customer must notify us by email within 30 days of when the payment was received by our payment service provider.
Products must be unused and in original condition.
Digital content or downloadable products must not have been accessed or downloaded.
This guarantee does not affect the customer’s statutory rights.

Effects of Withdrawal
Once we receive your withdrawal request:
You must return the goods to us within 14 days of notifying us.
Items must be unused, in original condition, and returned in original packaging.
Digital content or downloadable products must not have been accessed or downloaded.

Refunds
For physical products, once we receive and inspect the returned item, we will process your refund:
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.
Refunds will be processed within 14 days of receiving the returned goods (or proof of return).
We may withhold the refund until the goods are received or evidence of return is provided.

For digital content or downloadable products, once we have confirmed that the products have not been downloaded or activated, we will process the refund:
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.
Refunds will be processed within 1-5 working days.

Partial Refunds & Deductions
If returned goods show signs of use beyond what is necessary to establish their nature, characteristics, and functioning, we reserve the right to deduct an amount reflecting any loss in value.

Non-Returnable Items
The right of withdrawal does not apply to:
Digital content or downloadable products that have been downloaded, streamed, or activated (once performance has begun with your consent)

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 24–48 hours of delivery.

In these cases:
You may be entitled to a repair, replacement, or full refund, in accordance with consumer protection laws.

Exchanges
We do not offer direct exchanges.

How to Contact Us
If you have any questions about Business Offer returns, refunds, or your consumer rights, we’re here to help.
Email us returns@digitecworld.com